Terms & Conditions
Introduction
These terms and conditions govern the sale and purchase of products through our website.
You will be asked to agree to these terms and conditions before placing an order on our website.
These terms and conditions do not affect any statutory rights you may have as a consumer under applicable law, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Interpretation
In these terms and conditions:
- “we”, “us” and “our” refer to Hair Heaven Limited, operating the Braliz website and brand;
- “you” and “your” refer to the customer or prospective customer.
Order process
The advertising of products on our website constitutes an invitation to treat and not a contractual offer.
No contract will come into force between you and us unless and until we accept your order.
To enter into a contract through our website to purchase products from us, you must add the products you wish to purchase to your shopping cart, proceed to checkout, and agree to these terms and conditions. You will then be transferred to our payment provider to complete payment. We will send you an initial acknowledgement, and once we have checked that we are able to fulfil your order, we will either send you an order confirmation or notify you by email if we are unable to fulfil your order.
Products
We may update, change or remove products from our website from time to time. We do not guarantee that any particular product or product range will always be available.
Prices
All prices are shown on our website.
We may change prices from time to time, but this will not affect any order that has already been accepted.
In the event of a pricing error, we reserve the right to correct the price before accepting your order. If this happens, we will notify you before the contract comes into force.
In addition to the price of the products, delivery charges may apply. These will be shown at checkout before you complete your purchase.
Payments
Payment must be made during the checkout process using one of the payment methods available on our website.
If you fail to pay any amount due under these terms and conditions, we may withhold the products ordered and/or cancel the contract by written notice.
If you make an unjustified chargeback, you may be liable to reimburse us for:
- the value of the chargeback;
- any third-party costs or charges incurred by us;
- an administration fee of GBP 25.00; and
- any reasonable costs incurred by us in recovering those amounts.
Delivery
Our delivery policies and procedures are set out in our Delivery Policy.
We will arrange for the products you purchase to be delivered to the delivery address you provide during checkout.
We aim to dispatch and deliver products within the timeframes stated on our website and in our Delivery Policy, but delivery times are estimates only and are not guaranteed.
We currently deliver within the United Kingdom. Delivery options, charges and any applicable regional restrictions are shown at checkout and explained in our Delivery Policy.
Distance contracts: cancellation rights
This section applies only if you are a consumer, meaning an individual acting wholly or mainly outside your trade, business, craft or profession.
You may cancel your order without giving any reason within 14 days after the day on which you, or a person identified by you, takes physical possession of the products.
To exercise your right to cancel, you must clearly inform us of your decision to cancel. You may do this by email or by using our contact page.
If you cancel an order under this section, you must send the products back to us without undue delay and no later than 14 days after informing us of your decision to cancel. You are responsible for the direct cost of returning the products.
If you cancel your order in accordance with this section, you will receive a refund of the amount paid for the products and the basic delivery cost, except:
- where you selected a more expensive delivery option than the least expensive standard delivery option we offer; or
- where deductions are permitted by law.
If the value of the returned products is reduced because you handled them more than necessary to establish their nature, characteristics and functioning, we may reduce your refund accordingly.
Refunds for cancelled orders will be made using the same payment method used for the original purchase unless otherwise agreed.
We will process refunds within 14 days of receiving the returned products, or earlier if you provide evidence of return.
You do not have the right to cancel for certain goods, including:
- sealed goods not suitable for return for health protection or hygiene reasons once opened;
- goods made to your specification or clearly personalised;
- goods liable to deteriorate or expire rapidly;
- goods inseparably mixed with other items after delivery.
Risk and ownership
The products will be at your risk from the time they come into your physical possession or the possession of a person identified by you to receive them.
Ownership of the products will pass to you once they have been delivered and we have received full payment in cleared funds.
Warranties and representations
You warrant and represent that:
- you are legally capable of entering into a binding contract;
- all information you provide in connection with your order is true, accurate, complete and not misleading;
- you are able to accept delivery in accordance with these terms and our Delivery Policy.
We warrant that:
- we have the right to sell the products;
- the products will correspond with their description on our website; and
- the products will be of satisfactory quality.
Nothing in these terms excludes any statutory rights that cannot lawfully be excluded.
Limitations and exclusions of liability
Nothing in these terms and conditions will:
- limit or exclude liability for death or personal injury caused by negligence;
- limit or exclude liability for fraud or fraudulent misrepresentation;
- limit any liability in a way not permitted by law; or
- exclude any liability that cannot be excluded under applicable law.
We will not be liable for any losses arising from events beyond our reasonable control.
If you are a business customer, we will not be liable to you for any indirect or consequential loss, or for any loss of profit, revenue, business, contracts, goodwill, or anticipated savings.
Order cancellation by us
We may cancel a contract immediately by written notice if:
- you fail to pay any amount due to us on time; or
- you commit a material breach of these terms and conditions.
We may also cancel a contract if we are unable to fulfil it due to events beyond our reasonable control.
Consequences of cancellation
If a contract is cancelled:
- we will stop any obligation to deliver undelivered products;
- you will remain responsible for payment for any products already delivered, where applicable; and
- any sections which by their nature should continue after cancellation will remain in effect.
Variation
We may revise these terms and conditions from time to time by publishing an updated version on our website.
Any revised terms will apply to orders placed after the updated version is published.
Assignment
We may assign or transfer our rights and obligations under these terms and conditions, provided this does not reduce any consumer rights available to you.
You may not assign or transfer your rights or obligations under these terms without our prior written consent.
No waiver
No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right.
Severability
If any provision of these terms and conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Third party rights
These terms and conditions are for the benefit of you and us and are not intended to benefit or be enforceable by any third party.
Entire agreement
These terms and conditions, together with our Delivery Policy, Returns & Refunds Policy, Privacy Policy and any other policies expressly referred to on our website, constitute the entire agreement between you and us in relation to the sale and purchase of our products.
Law and jurisdiction
These terms and conditions are governed by and construed in accordance with English law.
Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England.
Statutory and regulatory disclosures
We do not separately file these terms and conditions in relation to each customer or order. If we update these terms and conditions, the version originally agreed may no longer be available on the website, so we recommend saving a copy for your records.
These terms and conditions are available in the English language only.
Our details
This website is operated by Hair Heaven Limited for the Braliz brand.
Brand: Braliz
Operated by: Hair Heaven Limited
Address: 137 Bournehall Avenue, Bushey, Hertfordshire, WD23 3BD, United Kingdom
Email: sales@braliz.co.uk
You can contact us:
- by using our contact page; or
- by email at sales@braliz.co.uk